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Enforcement & General Guidelines:
Support Team follows a tiered enforcement system based on the severity of the violation. Written warnings for the first offense are for minor violations. Major violations, including hacking, result in a written warning combined with a 20-day ban. Immediate suspensions occur for violations that obstruct a Game Master's duties.
Multiple minor offenses are cumulative. If a player commits two different minor violations simultaneously, the penalty will escalate to the higher offense of the two.
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Reporting Requirements:
To report an illegal user, a player must submit a report including their account name, character name, and server name, alongside the offender's character name and server name. An appropriate, unedited screenshot must be attached.
Note: False reports or repeating reports for the same incident are subject to account suspension.
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Real-World Trading (RWT) Policy:
Support Team will not entertain any reports regarding illegal transactions such as PHP trades, real-world items for game items, or trades involving gamecards. Klasik Software Publishing does not support these trades. TRADE AT YOUR OWN RISK!
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Penalty Matrix - General Violations:
Violation 1st Offense 2nd Offense 3rd Offense Flooding/Spamming 3 Day Ban 5 Day Ban 7 Day Ban Event Disruption 3 Day Ban 5 Day Ban 7 Day Ban Staff Harassment 3 Day Ban 5 Day Ban 7 Day Ban Staff Impersonation Permanent Account Suspension -
Penalty Matrix - Hacking & Exploits:
Violation 1st Offense 2nd Offense Account Hacking / Theft 20 Day Ban Permanent Ban Using/Distributing Hacks 30 Day Ban Permanent Ban Bug Exploitation 20 Day Ban Permanent Ban Partying with Hackers 30 Day Ban Permanent Ban -
Definitions:
Flooding: Repeatedly messaging to the point of disrupting normal player conversation.
Punking Staff: Harassment of GMs or employees. GMs will issue only one verbal warning before a penalty is issued.
Bug Exploitation: Using game glitches for personal gain. Bugs should be reported immediately; failure to do so while using the bug is a violation.
Third Party Programs: Any software used to modify or inject into the game client (e.g., speed hacks, bots, keyloggers). Distribution of these programs inside or outside the game is strictly prohibited.
